Privacy Policy

“FX4BIZ SA” (hereafter: We, us or IbanFirst) are committed to protecting and respecting your privacy.

This policy (together with our terms of use http://www.ibanfirst.com/termsOfUse) and any other documents referred to on it) sets out the basis on which any information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your information and how we will use it. By visiting www.ibanfirst.com you are accepting and consenting to the practices described in this Privacy Policy.

Our Privacy Policy contains the following sections:

  • 1. Information we collect from you;
  • 2. Cookies
  • 3. Uses made of your information;
  • 4. Disclosure of your information;
  • 5. Transfer of your information;
  • 6. Your rights;
  • 7. Security of collected information;
  • 8. External websites;
  • 9. Consent to collection and use of your information – changes to our Privacy Policy;
  • 10. Identity of data controller – contact details.

1. Information we collect from you

We will collect and process the following information about you:

  • Information you give us. This is information about you that you give us by filling in forms on www.ibanfirst.com (hereafter: our website) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our website, subscribe to our service and when you report a problem with our website. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, copy of your passport or identity card, personal description and photograph, legal form of your Company, ultimate beneficiary owners, function of certain employees, information about your activity.
  • Information we collect about you.
    During each of your visits to our website we will automatically collect the following information:
    • technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, other;
    • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
    • Information we receive from other sources.
      This is information we receive about you if you use any other website than ours that advertises or uses our services. We are working closely with third parties (including, amongst others, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we will collect and process the information we receive from them.

    Your information is being collected and processed because it is necessary for pursuing our legitimate interests, considering these interests are not overridden by your fundamental rights and freedoms. We may also collect and process your information when necessary to perform a contract and/or to comply with legal or regulatory obligations. For further information see below (and in particular sections 3 and 4).

    2. Cookies

    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse on our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy .

    3. Uses made of your information

    We use the information we hold about you in the following ways:

    • Information you give to us.
      We will use this information:
      • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
      • to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
      • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or text message) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your information, we (or they) will contact you by electronic means only if you have consented to this by ticking the relevant box situated on the form on which we collect your information (eg. the onboarding process or if you ask to be put in contact on our website);
      • to notify you about changes to our service;
      • to ensure that the content from our website is presented in the most effective manner for you and for your computer;
      • to perform any actions that are needed for us to comply with our legal or regulatory obligations.
    • Information we collect about you.
      We will use this information:
      • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
      • to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
      • to allow you to participate in interactive features of our service, when you choose to do so;
      • as part of our efforts to keep our website safe and secure;
      • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
      • to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them;
      • to perform any actions that are needed for us to comply with our legal or regulatory obligations
    • Information we receive from other sources.
      We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

    4. Disclosure of your information

    You agree that we have the right to share your information with selected third parties including:

    • Suppliers of IT-related services, our suppliers of HR-related services;
    • Providers of payment services that we use in order to provide you with our services;
    • Providers of foreign-exchange related services that we use in order to provide you with our services;
    • Providers of marketing and CRM related services;
    • Advertisers and advertising networks that require information in order to select and serve relevant adverts to you and others. We do not disclose your information to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, men over 50 years old living in Brussels). We may make use of the information we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience;
    • Analytics and search engine providers that assist us in the improvement and optimisation of our site;
      • We will disclose your information to third parties:

        • In the event that we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets.
        • If we or substantially all of our assets are acquired by a third party, in which case information held by it about its customers may be one of the transferred assets.
        • If we are under a duty to disclose or share your information in order to comply with any legal obligation or to protect the rights, property, our safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
        • If that is necessary to allow these third parties to perform any actions that are needed for these third parties to comply with their legal or regulatory obligations.
        • If appropriate to achieve any of the purposes set out in section 3 (Uses made of your information).

        5. Transfer of your information

        You agree that we have the right to share your information with selected third parties including:

        We may transfer your information to the United States in one of the situations or for one of the purposes as explained under sections 3 and 4. The laws of the United States do not offer the same level of data protection as the data protection laws that apply in Europe.

        By submitting information, you agree to this transfer to and storing or processing in the United States. We will take all steps (including appropriate contractual safeguards) reasonably necessary to ensure that your information is treated securely, in accordance with this Privacy Policy and in accordance with our legal obligations.

        6. Your rights

        You have certain rights regarding the information we hold about you. These rights can be exercised by contacting us (see our contact details in Section 10 below) as set out below:

        • You have the right to access the information we keep about you by sending us an email with 'Request access to information’ in the subject line.
        • You have the right to ask the restriction of processing of your information by sending us an email with ‘Request to restrict processing’ in the subject line.
        • You have the right to ask the rectification of your information by sending us an email with ‘Request for rectification’ in the subject line.
        • You have the right to object, on grounds relating to your particular situation, at any time to the processing of your information by sending us an email with ‘Right to object’ in the subject line.
        • You have the right to ask the removal of your information from our customer database by sending us an email with 'Request for removal’ in the subject line.

        However, note that we may need to retain certain information, for example for legal or administrative purposes (eg. keeping of accounting records).

        For all requests set out above, please include a copy of your identity card or another proof of your identity (eg. driver’s license) to help us prevent unauthorised individuals from accessing, changing or deleting your information.

        7. Security of collected information

        We have implemented a number of security features throughout our website in order to prevent the unauthorized release of or access to collected and/or received information. We have endeavored to create a secure and reliable site for you, but note that the confidentiality of any communication or material transmitted to or from us or any other party via our website or email cannot be guaranteed. We accept no responsibility or liability for the security of information transmitted via these methods.

        All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

        8. External websites

        Our site may, from time to time, contain links to and from websites of our partner networks, advertisers and affiliates. To the extent that hyperlinks or banner advertisements incorporating hyperlinks are utilized to access third party websites, you should be aware that these third party websites are not controlled by us and have their own privacy policies. Therefore, they are not subject to this Privacy Policy and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.

        9. Consent to collection and use of your information – changes to our Privacy Policy

        By using this website, you acknowledge that you have read the terms of this Privacy Policy and that you consent to the collection and the use of your information as set out above.

        We may amend this Privacy Policy from time to time. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to the Privacy Policy. Your continued use of this site following the posting of changes to this Privacy Policy will indicate your acceptance of these changes. This Privacy Policy was most recently updated on 17 October 2017.

        10. Identity of data controller – contact details

        The data controller under this Privacy Policy is:

        • The SA “FX4BIZ” authorised and regulated Payment Institution by the National Bank of Belgium (NBB); IBANFIRST is the trading name of FX4BIZ SA.
        • Registered at the Crossroads Database of Enterprises under the number 0849.872.824; and
        • incorporated at 350 Avenue Louise, 1050 Brussels, BELGIUM

        Questions, comments and requests regarding the Privacy Policy must be addressed to support@ibanfirst.com or
        FX4BIZ SA
        350 Avenue Louise, 1050 Brussels
        BELGIUM